Privacy Policy

At PetFoodBD (accessible from https://petfoodbd.shop), the privacy of our customers and site visitors is of utmost importance. This Privacy Policy document outlines the types of information collected and how it is used.

1. Information We Collect

When you place an order on our platform or register an account, we collect necessary transactional details including your name, delivery address, phone number, and email address. We do not store sensitive payment card information on our servers; payments are processed securely via verified channels or upon delivery (Cash on Delivery).

2. How We Use Your Information

• To fulfill and dispatch your pet food and accessories orders.
• To send delivery status updates, SMS notifications, and courier tracking details.
• To provide customer support and address inquiries.
• To improve our online shopping experience, product catalog, and delivery logistics.

3. Data Security

We implement industry-standard HTTPS encryption and secure database practices to ensure that your personal information is protected from unauthorized access, loss, or disclosure.

4. Third-Party Services

We share only essential delivery information (recipient name, address, and phone number) with verified delivery courier partners (such as Steadfast, Pathao, or RedX) solely for the purpose of completing parcel delivery. We never sell or rent your personal information to third-party marketers.

5. Contact Information

If you have any questions or concerns regarding our privacy practices, please contact us at [email protected] or call +880 1979-955911.