Customer Satisfaction Guarantee
Return & Refund Policy
We stand behind every product we sell. If you receive an item that is damaged, expired, or incorrect, we will replace or refund it immediately.
Eligibility for Returns (7-Day Window)
Damaged or punctured packaging upon arrival
Wrong item, size, or flavor delivered
Product with an expired or unreadable batch date
Defective pet accessory, toy, or carrier item
How to Request a Replacement or Refund
- Contact our team within 7 days of delivery via WhatsApp or hotline (+880 1979-955911).
- Provide your Order ID and a clear photo or video showing the affected product and barcode.
- Our team will arrange a free exchange pickup or process your refund via bKash, Nagad, or Bank Transfer within 24 to 48 hours.
Need immediate help with a return?
Reach our dedicated support team directly.